STAIRs

Your rental home

Everything you need to know, whether you’re looking for a home to rent or you’re already living in one.

Looking for a home? Report a repair

Looking for a home to rent?

How to find a home with us

Our rental homes are let through your local council. Here’s how it works.

  1. 1

    Join the housing register

    Apply to your local council. Once accepted, you’ll go on their waiting list.

  2. 2

    Find a home

    Depending on your council, they’ll either offer you a home directly or advertise available homes that you can bid for. This is called Choice Based Lettings.

  3. 3

    Register your interest

    When you see a home that’s right for you, let the council know.

Who can apply?

You’ll need to be 18 or over, and the home must be your main home. We house people from the general housing register, people who are homeless or at risk of homelessness, and people who need supported housing.

Max household income £60,000, or £90,000 in London.

What we’ll do

When you move in, we’ll make sure:

  • Your home is clean, in good condition, and has passed all its safety checks
  • Pinnacle shows you how everything works, from the heating and appliances to where the stop tap is
  • You know how to pay your rent and report a repair
  • Your rent and charges are explained clearly, with help setting up payments and claiming any benefits you’re entitled to

What we ask of you

  • Pay your rent and charges on time
  • Look after your home and report repairs promptly
  • Make sure everyone in your home, and anyone visiting, is a good neighbour
  • Leave your home in good condition when you move out

Your first point of contact

Meet Pinnacle

Pinnacle look after your home on our behalf. They’re your first point of contact for enquiries, repairs and complaints.

They’re one of the UK’s leading housing management providers, and they’re there to help.

pinnaclegroup.co.uk

Paying your rent

Choose whichever way suits you.

  • Easiest

    Direct Debit

    The easiest option. Call Pinnacle on 0333 241 4557 to set it up, and it updates automatically when your rent changes.

  • Standing order

    Call Pinnacle on 0333 241 4557 for the bank details and your reference. Remember to update it with your bank when your rent changes.

  • Bank transfer

    Call 0333 241 4557 for the bank details and your reference.

  • By phone

    Call 0333 241 4557.

  • Allpay

    Use the card you were given when you moved in, at any Allpay outlet.

Repairs

You should feel comfortable in your home and confident that everything is working just how it should be. If you rent a home from us and do find something that’s not working, reporting a repair is easy.

If you, someone you live with or a visitor causes damage, you may be charged for the repair.

Report a repair 0333 241 4559
Emergency repairs, day or night 0203 701 3621

An emergency means things like a leak you can’t stop, no electricity, or no heating or hot water.

Smell gas?

Call the National Gas Emergency Service on 0800 111 999 straight away.