Contact us
Let’s talk
Send us a message and we’ll get back to you. For repairs and emergencies, use the numbers below.
Get in touch with who you need
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Repairs and general enquiries
Pinnacle look after your home on our behalf. Report a repair, pay your rent or ask a question.
Phone0333 241 4559
More about repairs -
Emergency repairs, day or night
A leak you can’t stop, no electricity, or no heating or hot water.
Phone0203 701 3621
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New home defects
In the first 12 months, the developer fixes defects. Report them to Pinnacle Direct.
Phone0203 701 3575
Emailarchiehomes@pinnaclegroup.co.uk
About defects -
Anti-social behaviour
If something’s making you feel unsafe or uncomfortable at home.
Phone0203 814 3500
Emailarchiehomes@pinnaclegroup.co.uk
Reporting ASB -
Smell gas?
Call the National Gas Emergency Service straight away.
Phone0800 111 999
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Complaints
Not happy with something? Tell us and we’ll put it right.
How to make a complaint -
Our offices
LondonUncommon, 81–87 High Holborn, London, WC1V 6DF
ManchesterColony - Fabrica, 269 Great Ancoats St, Manchester, M4 7DB