Regulation and governance

How we’re regulated

We are a Registered Provider, which means we are regulated, transparent and accountable for the homes we manage.

This page sets out how we are regulated and governed, what we have delivered and the documents behind it, in full.

Registration and regulation

Archie Homes is a Registered Provider of social housing, registered with the Regulator of Social Housing under number 11102291.

We publish our complaints process, data access requests, board minutes and accounts openly on this site.

Our board

Our board makes sure we do what we say we’ll do. They set our direction, hold us to account and keep residents at the heart of every decision.

Ian Austin Chair
Ian Austin

Former MP for Dudley and Minister for Housing and Planning, appointed to the House of Lords in 2020. A Director at Homes England from 2022 to 2025.

Jon Piper Chair of the Finance, Audit and Risk Committee
Jon Piper

Chief Financial Officer at Reef+Partners and formerly Head of Investments at Clarion Housing Group. A Chartered Management Accountant who trained at EY.

Wendy Pretten Executive Director
Wendy Pretten

Oversees all our housing and support activity, with 35 years’ experience in affordable housing. Formerly Managing Director at Places for People.

Michael Pearson Executive Director
Michael Pearson

Advises on capital structure, affordable housing and fundraising strategy. Formerly CFO of Sage Housing (Blackstone).

Joshua Rose-Nokes Non-Executive Director
Joshua Rose-Nokes

Head of Living Sector Research, Asia Pacific at Cushman & Wakefield. Previously led UK residential market intelligence at Avison Young.

Natalie Owen Non-Executive Director
Natalie Owen

Partner at Ward Hadaway, specialising in property finance securitisation for registered providers, with 15 years’ experience in treasury strategy.

Toni Sugranes Non-Executive Director
Toni Sugranes

Managing Director at Sixth Street in London, focusing on European and UK real estate. Previously at the Baupost Group and Blackstone.

Our partners

A Homes England Strategic Partner

Through Homes England’s new Social and Affordable Homes Programme, we’ve secured new funding.

It will help us deliver 1,500 new affordable homes across England, giving 1,500 more families a safe, secure and affordable place to live. It’s a big step in our growth, as we scale up delivery across the country.

  • 1,500new affordable homes

Requirements

Everything below is public. We publish it in full, including where we have more to do.

  • PDF

    Annual complaints report

    Our complaints performance and the service improvements we’ve made

  • PDF

    Complaint Handling Code self-assessment

    How we meet the Housing Ombudsman’s Complaint Handling Code

  • PDF

    Board response to complaints

    Our Board’s response to the complaints report and self-assessment

  • Annual report and audited accounts

    Our latest report and accounts, plus archive

    Coming soon
  • Housing Ombudsman responses

    Our responses to Housing Ombudsman findings

    Coming soon
  • Tenant satisfaction measures

    Our latest results, with the context behind them, the change on last year and the actions we have taken

    Coming soon

Where a score is below where we want it to be, we say so and set out what we are doing about it.

Governance

Talk to our governance team

For questions about how we are regulated and governed, contact the governance team at Archie Homes.

Contact us